What Attendees Experienced at the 2025 MX Summit

At last year’s MX Summit, sessions were intentionally designed around the real challenges property management teams face every day. Check it out to learn a little bit about what you can expect from the MX Summit.

Technician Efficiency & Underutilization

Sessions included:

• Leveraging the Perfect Decision to Improve Tech Utilization
• Built to Last: Best Practices for High-Performing In-House Maintenance Teams
• Mastering Maintenance Costs: Accounting & Operational Best Practices

Attendees learned how to:

• Assign the right work to the right technician at the right time
• Build scalable internal maintenance teams that reduce reliance on vendors
• Improve cost tracking and operational decision-making tied directly to technician efficiency

Vendor Relationships & Communication

Sessions included:

• Collaborative Partnerships: Elevating Property Maintenance Through Vendor Relationships
• Vendor Nexus Panel
• Workshop: Embracing Maintenance AI for Residents and Teams

Attendees learned how to:

• Build stronger, performance-driven vendor partnerships
• Drive accountability through aligned goals and mutual trust
• Improve collaboration between internal teams, vendors, and residents

Visibility Into Performance & Outcomes

Sessions included:

• Saving Your Bacon: Using Competitive Benchmarking to Drive Success
• Addressing Strategic Problems with Data in Insights Pro
• Best Practices for Surfacing Information in Property Meld

Attendees learned how to:

• Compare their maintenance performance against industry peers
• Use benchmarking and data to uncover bottlenecks, inefficiencies, and growth opportunities
• Turn insights into action across maintenance operations

Change Management & Organizational Friction

Sessions included:

• Strategic Change Management for Portfolio and Department Restructures
• Fixing the Foundation: Structuring Maintenance for Success
• The Modern PMC Playbook: Building a High-Performing, Scalable Team

Attendees learned how to:

• Restructure operations to support long-term growth
• Implement change across teams while maintaining stability and performance
• Navigate organizational shifts with less resistance and more alignment

Resident Experience & Satisfaction

Sessions included:

• Customer-Obsessed: The Key to Thriving Maintenance Operations
• Embracing Maintenance AI for Residents and Teams: Intake Reimagined

Attendees learned how to:

• Build processes that prioritize the resident experience without sacrificing efficiency
• Use technology and AI to enhance service delivery, not replace human expertise
• Improve communication and transparency throughout the maintenance lifecycle

Processes & Configuration

Sessions included:

• Meld Academy: Interactive Workflows Workshop
• Meld Academy: Account Configurations for Scaling
• Future-Proofing Best Practices for Onboarding New Employees

Attendees learned how to:

• Optimize workflows inside Property Meld
• Configure accounts to support scale and long-term growth
• Onboard new team members faster without slowing operations

Revenue Focus in Maintenance

Sessions included:

• The Road to Revenue: Unleashing the Profit Potential in Property Maintenance
• Move-Ins, Move-Outs, and Maintenance: The Money’s in the Margins
• The Future of Cost Management in Meld
• Mastering Maintenance Costs: Accounting & Operational Best Practices

Attendees learned how to:

• Shift maintenance from a cost center to a profit driver
• Use maintenance operations to increase NOI
• Identify margin opportunities through smarter cost and process management

Leadership & Communication

Sessions included:

• How to Become a Trusted Voice with Your Peers and Teams
• Lost in Translation: Speaking Real Estate to Wall Street
• The One-Page Marketing Plan: Simplifying Strategy for Impact

Attendees learned how to:

• Improve communication across departments and stakeholders
• Position themselves as strategic leaders internally and externally
• Bridge the gap between operations, leadership, and investors